Seven deadly sins of BPM — 7) Failing to drive adoption

The following is a continuation of Seven deadly sins of BPM — 6) Making it hard to understand

Shout your BPM achievements to the heavens and earth so that your BPM system may prosper on the land

Some of the best systems I’ve encountered have been the ones that had titles that captured the meaning of their existence…”How2”, “Pathfinder”, “How We Work”. These names don’t evoke the image of an expert system used only by a small clique of process experts. They are the names given to systems that meet the needs of all employees across the business. You’ll find the names emblazoned on promotional posters, web pages and mouse mats, with attractive logos that promote adoption by all employees. There are launch campaigns and continuing efforts to raise awareness and ensure that the resulting resource becomes part of day-to-day operations for all employees. At Best Buy/Carphone Warehouse, the team members have branded polo shirts both as marketing and to identify the people who can be cornered and asked questions about the system.


Ultimately, you can’t drive adoption of a new way of doing business process unless you do the following:

  • Provide a single source of truth instead of multiple process silos
  • Use frameworks to accelerate discovery and adoption
  • Make it easy for every employee to find what they need
  • Keep it all up to date
  • Make it easy to understand

Each of these requirements is equally important for adoption.

Eating the elephant

This may seem like a large challenge to organizations needing to change, but the reality is that everyone starts somewhere. Begin with a pain point, ‘hang’ it on a framework and use a methodology that make sense for your workplace. What seemed like a long road will be in your rear view mirror before you know it. The organizations that I’ve worked with have not said it was easy, but I’ve yet to hear anyone say it wasn’t worthwhile.

I hope you’ve enjoyed this series. To pass this along to others, please refer them to this link for the entire series of posts.


Categories: The 7 Deadly Sins, Workplace Reality

Author:Chris Taylor

Reimagining the way work is done through big data, analytics, and event processing. There's no end to what we can change and improve. I wear myself out...

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