Archive | March, 2012
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Look to IT for Process Innovation?

The following was first posted on Harvard Business Review: Suppose you’re a senior executive at a large financial services company such as Nationwide Insurance or ING. Would you look to your information technology organization for ways to improve customer service? Would you ask IT to come up with ideas for new financial products and services, […]

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Dilber

Dilbert and BPM’s geek speak

The phrase “Dilbert moment” is etched in American culture and for very good reason. Scott Adams’ Dilbert cartoon is so wildly popular because there is always a fair amount of truth behind the workplace situations that Dilbert, the Pointy-Haired Boss, Wally, Ted, Alice and the rest of the cast live out in a comic world. […]

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Folksonomy

Facebook, MySpace and reinventing the wheel

Social without structure is chaos. The most popular social tool in history, Facebook, appealed to a large audience and decisively crushed MySpace by giving people what they wanted: A familiar framework for expressing who they are, what they like, and viral games and apps that involved their friends, all without paralyzing them with choices. The […]

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Healthcare insurers will need to become retail savvy

Health insurers must become social-focused retail giants

The following is a guest post by Dr. Gary Ferguson. Gary Ferguson has a strong background in starting, leading, and turning around healthcare IT organizations.  Dr. Ferguson earned his doctorate in pharmacy and pharmacology at the Los Angeles County and University of Southern California Health Network, and gained clinical experience working in a trauma center. […]

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Apple Eclipses Microsoft

Is Apple the new Energizer Bunny?

Apple at its current velocity is unstoppable. They’ve completely disrupted the phone, music and movie industries, launched the tablet market and are positioned to rewrite the rules for the personal computer. Unless Windows 8 significantly slows down Apple’s march, Microsoft is in danger of heading the way of Blackberry. Bold statement, but who could have […]

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Rosetta Stone

Translating healthcare’s Rosetta Stone

OK, my healthcare process improvement folks, I gave you a hard time a few weeks ago about always feeling you are different and I heard your responses. Now, let’s get down to business. Healthcare Rosetta Stone I want to build a common process framework for healthcare, but, I need guidance from both the healthcare folks […]

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317px-Plain-M&Ms-Pile

Van Halen’s Management 101

Could healthcare take a lesson from the rock band Van Halen?  Atul Gawande, author of The Checklist Manifesto, describes a simple management tool that Van Halen used to quickly gauge process quality and compliance at their concert venues. By demanding M&M’s with all brown ones removed or face cancellation of the show with full compensation to the band. Evidently, they […]

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Go home, Healthcare #BPM #Healthcare

Hospitals are expensive. Beyond doctors, nurses and technicians, there are administrative, security, food services and cleaning staff. The facility’s technology appetite is a hungry beast. There is a very high cost to operating the ecosystem that makes it very attractive to move patients through and onward to their homes as rapidly as reasonably possible. But […]

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WorkFromHome

Coworkers in different jobs

My husband and I are fortunate to work from our home in Pasadena. We each have our desktop and toil away on separate problems each day. There are intersections during our work where we share a meal and late in the afternoon, usually a hike or run. We are coworkers in different jobs, but the […]

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Data

Are we living in a post-CIO world?

Watching Apple’s rollout of the ‘new iPad’ and Tim Cook’s talk of the “Post-PC World”, I have to wonder if even more has changed without any bold announcements. Specifically, the dependence of the enterprise on application development/support, business analysis, and many other services of the IT organization. I guess the question is, “Are we living […]

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target

Repeat business is an awful thing

The following is a guest post by Dr. Gary Ferguson. Gary Ferguson has a strong background in starting, leading, and turning around healthcare IT organizations.  Dr. Ferguson earned his doctorate in pharmacy and pharmacology at the Los Angeles County and University of Southern California Health Network, and gained clinical experience working in a trauma center. […]

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Helicopter Bike

Locals Only!

Every week or so, my wife and I bike from our home in Newport Beach to Huntington Beach on the seaside bike path.  This is a relaxing, 16 mile ride on fat-tired beach cruisers.  While I have my trusty Paul Frank Helicopter bike, we rent a cruiser for my wife each time since it is […]

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ComputerStethoscope

Data alone will not save you

“It’s all about the data” was a popular phrase when I came up through the IT ranks. That phrase, though, was used to justify having proprietary (copyrighted by vendors) data storage systems that captured information on individual computers, in databases, and as things grew, in data warehouses. Communication was point-to-point based on connections between those […]

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XRay Like

Forget Email: The Case for Social Media in Healthcare

The following is a guest post by Dr. Gary Ferguson that initially appeared in The TIBCO Blog. Gary Ferguson has a strong background in starting, leading, and turning around healthcare IT organizations.  Dr. Ferguson earned his doctorate in pharmacy and pharmacology at the Los Angeles County and University of Southern California Health Network, and gained […]

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