Comment, like, share, post. Repeat.

I’m a content management expert, steeped in technology, and also a drummer in the band Mama’s Joy. In Los Angeles, this isn’t a rare combo.

For the past few years, my friend Howard and I have been running a site called Thomas Hampton Reviews. We had different reasons for creating the site. Howard was encouraged to create a platform to help the theater community while I wanted to explore some ideas about how social media could be maximized by end users. I wanted to go beyond creating better data for advertising.

We both believe that social media can provide an amazing platform for creative people like ourselves; performers, makers, and artists. We both also believe social media can connect people interested in funding their creative pursuits and attending their events.

Turning the crank

I still believe this is the case but Howard and I have reached an impasse of sorts. We know creatives and businesses can put these networks to work by taking advantage of the features and rules of each player like Facebook and Twitter to connect with as many people as possible. But the fact is, in order to do that you have use the network in a very particular way, likely a way particular to that network. Just as people take take advantage of Google’s search engine rules and engage in SEO (search engine optimization), there is a way to take advantage of the ‘Rules of Facebook’. I call it Direct Appeal Marketing.

The rules are as simple as shampoo:

  • Comment and Like
  • Share and post
  • Repeat

Easy, right? Nothing new, right? The thing is it has to be a more than a bit calculated. Consider the challenge of using this model to promote a show running for 6 weeks. The cast and crew make up a network that numbers 30 people. Everyone has to comment and like to make sure this stays at the top of all of their friends’ feeds. Some have to share and someone has to create the original post that starts this process. It needs to be systematic.

Systematic things often need discipline. Discipline needs passionate resources on board with the common goal. Communicating the ‘why’ of doing this has proven to be a challenge. And it matters: the how and why of getting the word out in this calculated way is the difference between throwing info out into your circle randomly versus actually having it seen, read and understood. The commitment levels are completely different.

A creative drumbeat

Beyond discipline, this content requires creativity from our content creators. Being creative for six longs weeks isn’t easy. How do we keep our content creators excited creating interesting posts and making sure they remember the rules that get it seen by their network? Again, passion matters but maybe there’s something more: Incentives.

This is a problem that companies large and small are trying to solve. We’re sure the answer lies in incentives…somehow we have to inspire and incent the creators. We have to understand what motivates and put that to work. Is it gamification or cash payments? Getting through the impasse for us as well as for enterprises depends on figuring this out.


Tags: ,

Categories: Gamification, Social / Collaboration

Author:Denise C Duncan

At CrownPeak, I think about how to make it easier to use our products by sharing our expertise and creating community. As a drummer, I keep it together so my 10 piece band can ride any idea out.

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7 Comments on “Comment, like, share, post. Repeat.”

  1. Tom Bellinson
    July 4, 2012 at 11:54 am #

    Denise, I too am a musician and have grappled with the same issues. Now, I’m grappling with them for my company. We’ve run some ads on Facebook and gotten a bunch of likes. Great! What do we do with them? How do they translate to sales opportunities for our company? Can these people be motivated to help us?

    We haven’t cracked the code yet. But, we know that it is the holy grail to leveraging the vast potential of social media. So, we will keep throwing things at the wall until something sticks. If you get something to stick, I hope you’ll post your success here and share it with the rest of us. Thanks for a great post.

  2. July 4, 2012 at 5:39 pm #

    Thanks for the comment, Tom. I’m excited to hear about the experiments you try as well – succeses and failures.

  3. Latha Annur
    July 5, 2012 at 3:31 am #

    As a Social Media Marketer, I’ve been struggling to get to an orderly way of doing CLSPR. Thanks Denise for your prescription of a systemmatic approach to success.

  4. July 5, 2012 at 4:33 am #

    Hi Denise. I agree ~ passion is the key, and I don’t think $ hold the highest return here. Daniel Pink in his book “Drive” claims the need for autonomy, mastery, and purpose are better motivators, but I like one that is similar to purpose, which is ‘vision’. If you can connect each members person vision with the vision of the organization, you create a great deal more energy than just money does.

    • July 5, 2012 at 4:16 pm #

      I like that idea. Everyone finds a common cause and works to achieve it. It think that is way more inspiring and fruitful than cash.

  5. July 5, 2012 at 10:22 am #

    Nice, Denise. A brilliant distillation of some issues small artistic endeavors and businesses face in tackling online promotions without (or even with, as Tom mentions…) a dedicated staff, toolkit/ service, or socially savvy team of promoters.

  6. July 5, 2012 at 4:11 pm #

    Bob, I will check out that book. Sounds like an awesome read.

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