A great piece on bucking the trend and forgetting the status quo, from BPM Redux

IT :: redux

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Subject Matter Experts. They are the ones we immediately look for and to when trying to understand a business problem, when we need to identify those in the business who can help with change we turn to them. We sometimes want to reward them with the Process Champion sheriff badge and give them a corral in the shape of a COE. Saddle up !

The trouble with SMEs is that they are invariably as stuck in their ways as any of us are. They know their part of business inside out for sure, to the letter in fact sometimes, but that’s not necessarily a good thing. Because it invites constraint, lack of creative thinking, rigidity. Comfort.

The screen is perceived to be the window to their business world and their responsibilities are 1028 x 624 in size. For some that’s all they want. You ever seen the scifi film…

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Categories: Disruption

Author:Chris Taylor

Reimagining the way work is done through big data, analytics, and event processing. There's no end to what we can change and improve. I wear myself out...

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