Administración de procesos: Business process in Latin America

The following is a guest post by Alejandro (Alex) Arriaga, Co-founder of BPx4, a boutique business process management (BPM) firm that implements customer models in BPM systems to enable continuous process innovation. Alex has held executive roles with TCDS and Masnegocio, both Mexican firms that specialized in BPM, BRM and ERP.

Alex is convinced that poverty is not what you think you have, it is what you think of yourself, what you’re able to do and how much you’re open to give of your own resources to limit ignorance and fear. He is committed to bringing technology to any size of organization and by doing so, to increase opportunities for everyone. 

Alex lives and works in Mexico City, Mexico.

Mexico CityI’ve had the great fortune of working with businesses in both Latin America as well as North America and have had a great opportunity to see the differences in how business process management is done across national and cultural borders.

Probably the biggest difference between the U.S. and Mexico/South American countries comes from the fact that we are followers rather than innovators. There are a few exceptions, like JackBe, founded here in Mexico and very strong in real-time dashboards, KPI’s and analytics. But this is the exception, not the rule.

Why is it this way?

It is not about Mexico’s capacity or knowledge. It is about infrastructure, services and rules. In the US, nearly everything is market-oriented with relatively uniform, strict rules…sometimes maybe too many rules. In Mexico the economy is supported primarily by government investment and a few families. As an example, Mexico has only five mobile technology companies in the whole country but just one has nearly 70 % market share. This isn’t fostering innovation or competition.

At BPx4, we believe that BPM can build Mexican business based on results driven by real talent rather than the current system based on near-monopolies and influence. If our small and medium business adopted practices like strong BPM they would compete with large transnationals and even our national companies. These businesses could earn their way into a niche market and help drive a healthier and more diverse economy. There’s enormous room for new efficiencies from BPM.

How Does BPx4 do it?

We’re on the front lines trying to make this happen. We do our work through BPM discovery workshops using techniques like Business Model Canvas and Lego Serious Play. These techniques allow us to bring focused reflection in short time. Our customers develop their business practices through these exercises oriented to think first about the whole and not to focus on the small parts of work. This practice brings structure and provides a better way to manage ideas and by consequence, the projects.

Very importantly, we help our customers let go of the idea that software is the solution, allowing them to start with the business model as a way to compete, using software or any other practice as a tool.

Mexico certainly has a great future with BPM.


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Categories: BPM

Author:Chris Taylor

Reimagining the way work is done through big data, analytics, and event processing. There's no end to what we can change and improve. I wear myself out...

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