With interest levels quite high in BPM and Case Management, can the three areas where all the attention is being focused, namely Adaptive Case Management, Dynamic Case Management and Social Workflow co-exist or indeed merge to become one concept entirely ? Are they really that different ?
If we look at the simple core of each there is common ground.
Under Social Workflow, process management becomes an increased collaborative effort, sped up by rapid interaction between people, the connections and enterprise community supported by software which in itself is an artifact of being ‘dynamic’. If we harness the dynamism to include both systematic and manual feedback then we become ‘adaptive’, constantly evolving and learning to new situations. I will argue that this cannot be done by intelligent routines alone which is why to become truly adaptive you need a dash of ‘social’ in the mix and the update loop has to be a fundamental piece of the puzzle otherwise you become static again.
I will also argue that the terms ‘adaptive’ and ‘dynamic’ are fairly interchangeable and we should really settle on just the one. I don’t particularly care who wins or gets the grand prize for the name after all it’s just another analyst driven tag. We’ve had enough of that in the last two decades with the BPM definition itself but before vendors and analysts start off on the hype path, can we seek to consolidate the view and terminology so there’s less confusion for the prospective client this time around ?
Is there a view that the emerging trends are really shades of grey or are there really black and white boundaries between them all ?
Over to you.
This article was originally published in April 2010 on BPMredux.com and we’re still no closer to an answer…..