Author Archives | Tom Molyneux

BPM’s struggle over governance

2012 is coming to a close and I’m taking stock of my BPM experiences with clients over the past 365 days. After reviewing my notes and files, the theme of governance showed up again and again as the most challenging problem or previous project failure. All this made me want to dig a little deeper […]

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Pomegranates, a clean kitchen and process improvement

I eat a lot of pomegranates these days. These fantastic fruits provide potent antioxidants and have anticancer properties. They also reduce blood pressure and atherosclerotic plaque. Pomegranates are in season and taste delicious. But my wife was starting to hate them. Deseeding Like all things in life, I started out as a pomegranate deseeder novice.  Several months ago, I used to do this by […]

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Acquisitions: ‘All aboard’ instead of ‘all messed up’

Recently I was working with an organization which acquired a smaller company with $100 million of  annual sales.  Fast forward one year.  The newly merged business unit was struggling to bring in $30 million in sales. Sales continued to be flat for another two years before they started to grow again and didn’t reach their […]

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The amazing revelation of mere feasibility

I remember the amazement I experienced the first time I saw Google’s autocomplete in action. With this small feature, Google revolutionized knowledge management. No longer did users have the hit-or-miss experience of having to enter multiple searches to figure out the best term. Google provided real time feedback on the the most commonly grouped terms. […]

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The times they are a’changin…or not

Little changes are boring and big changes always get the spotlight. The Internet of Things promises to increase internet connections from approximately 2 billion people centered devices today to 52 billion people and “things” within 10 years. Wow, what would our grandparents think of our new world? Has anyone ever lived in such a time? […]

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Can disruption really happen this fast?

One process that we all hate performing is expense reports. If you don’t hate them, you’re probably an accountant and nothing can be done for you. For the rest of us, it is a dreaded requirement. In my workplace, the process for expense reports is a pretty standard one. We have to send PDF’s of […]

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The problem of process sabotage

Sabotage is a surprisingly large and overlooked problem in any improvement initiative. It isn’t polite to talk about. Age-old story I had a conversation this weekend with a California entrepreneur who provides software that dramatically improves outcomes while lowering costing for injection molding, a common industrial process that is used to produce everything from bottle […]

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If the Marines can do it, so can you

I work in frameworks every day. I know their power in business, but for me, an idea is truly proven when it works everywhere. There’s real proof in successful, diverse use cases. Last weekend my family attended the MCAS Miramar Air Show in San Diego. The show is stunning visually. The world famous Blue Angels […]

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I need one of those!

I remember the pain of writing essays in high school. It went something like this. Draft a 3 point, 3 to 5 page first draft by hand. Type the draft up using my Brother typewriter. Turn it in. Get the comments from Mr. Jones, my English teacher. Make manual corrections. Type it up again. Repeat. […]

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Federal law prohibits tampering with…

Today I boarded a Southwest plane from San Franciso International Airport bound for John Wayne in Orange County.  I’d just spent a couple of days in San Francisco and Silicon Valley and had my mind on the exciting things I’d seen in the world’s technology epicenter. My mind was on the amazing, forward-looking things being […]

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Horeseless carriages

I saw today in San Diego’s Balboa Park a wonderful example of early 20th century technology.  The ‘horseless carriage’ was what they called it at the time.  This quaint name recalls a bygone era but it also brings up something more profound. To those living in the 1908 world, the term horseless carriage made perfect […]

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When process goes wrong

I recently wrote about a great customer service experience. It isn’t always quite that good… It seems every year I get to experience at least one  business process that goes horribly wrong.  Here’s the latest, with names removed to protect the guilty. I purchased a new laptop back in June.  At the same time, I […]

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When Process Goes Right

I’m sitting at the Denver International Airport with a big smile on my face.  I flew into a large, unfamiliar airport and could have had a tough time. Keep in mind my airport of choice is John Wayne in Orange County  with just 12 gates and in and out in 20 minutes. I’m spoiled. My […]

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Olympic metrics would never work for business

We’re wrapping up the 2012 London Olympics today with great fanfare and plenty of statistics. At this moment, the USA has 102 medals, top on the list and ahead of China with 87. The host, Great Britain, is in third with a respectable 62. Usain Bolt and his Jamaican teammates smashed more world records (44 […]

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A Strategy for Another Time

Yesterday, I stopped in at my favorite vacation coffee shop in Plymouth, New Hampshire. Looking around, I was suddenly struck that seven out of the eight laptops on the tables were Macs. This sea change in computer preferences is not just limited to hipsters you might expect to find at a coffee shop in a […]

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Why would you want to boil a frog?

Supposedly, if you drop a frog in hot water, it will jump out. If you put a frog in cold water and gradually heat it, the frog will die, unaware that it could have escaped danger. Funny thing…this gets repeated as a metaphor for both avoiding danger and sneaking change into organizations. (Never mind that […]

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