A glimpse inside the retail bank of the future

In previous blogs we referred to the operating models of retail banks by identifying certain product and channel features that drive the changes in the industry. This post will focus on the evolving operating model and the impacts it has on people, process and enabling capabilities, which is more than the technology that drives most […]

Are retail banks on course for an omni-channel revolution?

The following is a guest post by Sandesh Sharanappa. The banking industry is poised for a sea change as a result of the changing global and national regulations, demanding customers, disruptive technologies and the arrival of non-traditional players offering retail banking services. The industry faces a challenge in providing seamless customer experience, becoming truly customer […]

Big Data in financial services – State of the Nation

This week I was fortunate to attend the 2nd Big Data & Analytics Conference, organised by IQPC and PEX Network in London. The following are my take-aways from what appears to be a relatively confused landscape of business intelligence professionals, data architects, technology providers, and system integrators: 1. Whole market solutions – Financial Services institutions […]

Retail banks should take a lesson from omni-channel retailers

In a previous post I commented on the lack of innovation in retail banking in the UK and in other European countries. Riding the waves of the digital revolution, there is no doubt that most retailers will eventually adopt an omni-channel (‘OC’) approach to customer service. But is this equally true for retail banks? With […]

Without a new approach, new banks are no better than old

This blog post looks at the promise of new entrants into the UK retail banking sector. It also discusses in general where retail banks should focus on in order to stay competitive in an industry that is marked by ever more assertive customers and disruptive technology changes. There is always a sense of expectation when […]