#Blackberry, #BPM and the rise of the consumer

Catching up on news reading, I caught an article on Business Insider, “RIM Stock Hits 7-Year Low As BlackBerry-Maker Stays On Track To Become The New  Palm”. The article went on to give three reasons why Blackberry’s demise is certain: A lack of consumer focus More complex interface Mind-blowing naiveté by RIM leadership As an eleven-year  […]

What holds back #BPM maturity?

An August 30, 2011 Forrester report, “Focus on Customers and Business Architecture for Greater Business Process Maturity” stated “…most organizations still fall relatively low on the business process maturity curve.” and, “Fifty-three percent of the respondents to a recent Forrester/IQPC survey of more than 400 business process pros across a wide spectrum of industries reported that […]

Does BPM turn us into deer in the headlights?

Business process management can be a tough thing. People are challenged by so many questions before they even start: Where do I begin? Isn’t this going to disrupt the enterpirse? How will I sell this to senior leadership? Is this really expected of me? How do I sell the ROI to management? …can I just […]

Seven deadly sins of BPM — 7) Failing to drive adoption

The following is a continuation of Seven deadly sins of BPM — 6) Making it hard to understand Shout your BPM achievements to the heavens and earth so that your BPM system may prosper on the land Some of the best systems I’ve encountered have been the ones that had titles that captured the meaning […]

Seven deadly sins of BPM — 6) Making it hard to understand

The following is a continuation of Seven deadly sins of BPM — 5) Failing to keep it up to date Yea, do not confuse thine followers with strange tongues. Attention process and IT techies:  If you have to dumb down your process content or keep it from managers and end users lest it be misunderstood, […]

Seven deadly sins of BPM — 5) Failing to keep it up to date

5. Failing to keep it up to date The following is a continuation of Seven deadly sins of BPM — 4) Making it hard to find Thou shalt assign an owner and that owner shall be accountable. For any information to be trustworthy, someone who can authorize its initial use and any subsequent changes must […]

Seven deadly sins of BPM — 4) Making it hard to find

The following is a continuation of the Seven deadly sins of BPM — 3) Reinventing the wheel Seek and you should be able to find…very easily All too often, users are asked to navigate process content on crude websites, intranets or in directory/folder structures…and the dreaded ‘portal’…to find the key information needed to perform their […]

What I learned at the APQC Conference

The Houstonian Hotel was an excellent venue for the 2011 APQC Process Conference and Members Meeting. The weather was excellent, the food outstanding, and the attendance represented a broad cross section of international business. Over the course of the two-day meeting, a few things became clear that I’d love to share: Software use is rising […]

Seven deadly sins of BPM — 3) Reinventing the wheel

The following is a continuation of the Seven deadly sins of BPM — 2) Working in process silos Ezekiel saw the wheel, but he didn’t reinvent it. If starting a BPM initiative means starting with a blank slate on which you draw, you’re likely reinventing the wheel. Process frameworks were developed to avoid exactly this […]

Seven deadly sins of BPM — 2) Working in process silos

The following is a continuation of Seven deadly sins of BPM — 1) Taking the word management in vain Verily I say unto you that work shall be end-to-end lest ye be functionally silo’d. In reality, processes start and end in very different places in the enterprise, often spanning multiple functional areas. There is a […]

Seven deadly sins of BPM – 1) Taking the word ‘management’ in vain

Woe unto he who uses the term ‘management’ when they really mean ‘automating’. Business process management means many things to many people.  Just take the words ‘process’ and ‘management’ alone – different people see these quite differently according to their perspective (click the BPM hat graphic, below, for more info).  For many BPM vendors and […]

Does adaptive BPM trump traditional BPM?

Any amount of research into business process management technologies reveals a great deal of competing information around the right approach to solve the everyday challenges of managing work. ‘Traditonal’ BPM Traditional BPM rose on the need for a way to channel the energy of the worker into tasks that needed to be performed in an […]

Business process for business yet to be won?

While there is plenty of talk of business process as a way to cut cost, increase efficiency, and avoid mistakes, there’s another way customers are using the latest technology in BPM…to price work that hasn’t been won. There are many names for this idea, but in large engineering and design firms, knowing what it takes […]